Thank you for shopping with us at Neal’s Deals! We want you to be completely satisfied with your purchase. Please read our returns policy carefully to ensure a smooth and hassle-free experience.
Defective Items
We accept returns for defective items only. If you receive a defective product, please contact us within 30 days from the date of purchase to initiate the return process. Defective items are eligible for a full refund or exchange.
Non-Returnable Items
Please note that we do not accept returns for items that are not defective. This includes:
- Change of mind
- Incorrect sizing or color choice
- Buyer’s remorse
- Items damaged due to misuse or mishandling
Return Process
To initiate a return for a defective item, please follow these steps:
- Contact our customer service team via email at returns[at]neals.deals within 30 days from the date of purchase to report the issue and request a return authorization (RA) number.
- Provide your order number, details of the defective item, and any relevant photos or videos to support your claim.
- Once your return is authorized, we will provide you with instructions on how to return the item to us.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item back to us using a trackable shipping service. Please ensure that the RA number is clearly marked on the outside of the package.
- Once we receive the returned item and verify its defect, we will process your refund or exchange within [number] business days.
Refunds
Refunds for defective items will be issued to the original payment method used at the time of purchase. Please allow up to seven business days for the refund to appear in your account, depending on your financial institution’s processing times.
Contact Us
If you have any questions or concerns about our returns policy, please don’t hesitate to contact our customer service team at email adress returns[at]neals.deals – we’re here to help!
Additional Notes:
Neal’s Deals reserves the right to refuse returns or exchanges that do not comply with our returns policy. We may also request additional information or evidence to support your return claim. Thank you for your understanding and cooperation.